Plan the details
Pickup, timing, destination, mobility and communication requirements are confirmed in advance.
Transport support
Reliable support to get where life is happening.
Transport support can help an NDIS participant reach appointments, work, learning, community activities and the people and places that matter to them.
New enquiries are usually answered within one business day.
Person-led supportClear, respectful and shaped around individual goals.
How support works
Transport planned around the whole journey.
A useful transport arrangement is about more than the trip itself. It considers preparation, timing, mobility, communication, the destination, waiting periods and what support is needed when the participant arrives. We plan these details with the participant before travel.
Transport may support medical or allied-health appointments, employment, study, shopping, community activities, social connections or other goals. Availability depends on the agreed service, worker and vehicle requirements, travel distance, timing and the participant’s funding arrangements.
Costs and the applicable NDIS funding treatment are explained before transport is provided. Where the service requires registered-provider delivery, Pixel Care Group coordinates it through an approved registered-provider arrangement and confirms the responsible provider and service roles with the participant.
A clear provider pathway.Where registered-provider delivery is required, the responsible provider, each party’s role and the funding pathway are explained before services begin and recorded in the service agreement.
What we can discuss
Transport support may include
Every arrangement is confirmed with the participant and depends on goals, service fit, availability and the agreed funding pathway.
- Travel to appointments and essential services
- Work, study, volunteering and training
- Social, cultural and recreational activities
- Help preparing for and completing a journey
- Support at the destination when agreed
- Practising familiar travel routes and routines
Our approach
Support that stays responsive.
Keep costs clear
Rates, travel-related charges and funding treatment are discussed before the service.
Support the goal
Transport is connected to a participant’s appointment, activity, relationship or personal outcome.
Review reliability
Recurring journeys can be reviewed when schedules, destinations or support needs change.
Service regions
Transport support regions
Availability changes as teams and schedules develop. Contact us even if your suburb is not listed.
Check current availabilityWestern MelbournePoint CookWerribeeSunshineGreater SydneyParramattaAuburnWiley Park
Common questions
Clear answers before support begins.
Call 0467 574 091 if you would prefer to talk through the options.
What journeys can NDIS transport support cover?
Transport may be discussed for appointments, work, study, volunteering, shopping, social activities and other trips connected to the participant’s goals and service agreement.
Are transport costs explained in advance?
Yes. The route, timing, relevant rates, travel charges and funding treatment are confirmed before transport is provided.
Can a worker provide support at the destination?
Support at the destination can be included when it is agreed in advance and fits the participant’s service arrangement and funding.
Is transport available in both Melbourne and Sydney?
Transport support can be discussed across our western Melbourne and Greater Sydney service regions, subject to worker, vehicle and schedule availability.
Talk to Pixel Care Group
Start with a simple conversation.
Tell us what matters to you and the type of support you are considering. We will explain availability, service fit and the next steps in plain language.